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HTC Retail Store Policies

HTC  Retail welcomes all commercial embroiderers to shop from this website.
Home users, please note, our first goal is to support our local dealers.  Please click here to inquire about locations of a local dealers near you.  If you are unable to find a participating local dealer, we welcome you to shop from this site.

Shipping
:

FEDEX GROUND
Within the United States (NO PO BOXES)
Merchandise Total Shipping Rate *
$0.00 - 25.00 $21.68
$25.01 - 50.00 $22.74
$50.01 - 75.00 $23.80
$75.01 - 100.00 $24.86
$100.01 - 200.00 $26.98
$200.01 and up $30.16

* Please note, bulk items will incur an additional $10.00 shipping fee per item. These items are clearly marked within the item description as bulk items.



Order Processing:

Orders will be shipped within three business days from receipt of the order.




Returns and Exchanges:

Call Credit Department to request a Return Authorization Number. Packages without an RA Number will be refused. Write the RA Number plainly on the outside of the package. RA Numbers are valid for 30 days from the date of issue.

Merchandise will not be accepted for credit after 30 days from the date of invoice. Full credit will only be given for manufacturer defects, all other returns will be given a credit less a 20% restocking fee, freight charges are non-refundable except for manufacturer defects.

Merchandise returned must be in the original packaging and wrapping to receive credit.



Payment:

We accepts Visa, Master Card, and American Express.
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